Internet Check.We want to make sure that you are able to enjoy the full benefits of your Internet connection. If you are having trouble accessing the internet or notice a decrease in speed, please follow our steps below:
Look at the device first
- Check the device’s connection. Devices that have weak or intermittent connections can cause intermittent problems with data connectivity.
- Make sure the power cord is fully plugged into both ends and make sure there are no bent pins in either end of the power adapter.
- If your computer has an antenna, check that it is properly attached to both sides of your computer. The antenna should be at least 6 inches away from a TV or monitor as these devices may interfere with wireless signal strength and speed, resulting in slow internet speeds or dropped connections
- Check all Ethernet ports on your computer for bent pins or other physical damage that could prevent data transmission between devices via an Ethernet cable (or any other type of wired connection).
- Check the device first.
- Check the modem/router.
- Check the coax cable or fiber optic cable connections on the back of your device.
- Test another device in the same connection that is not working
If the problem is still present, contact your internet provider. If the problem goes away when you connect directly to the modem, make sure there are no other wireless devices within range of your network (especially ones with a strong signal).
If you’re using an older router, it may not support the latest wireless standards. If this is the case, consider upgrading to a newer model as soon as possible so that your internet speeds
are optimizedIf the problem goes away when you connect directly to the modem, make sure there are no other wireless devices within range of your network (especially ones with a strong signal). If the problem is still present, contact your internet provider..
You can check whether it’s the internet or your device by going to an app like Speedtest and checking your speed. If you have multiple devices, try connecting them all to see if it’s a problem with one of them. If none of those suggestions work, you may need to contact your ISP or router manufacturer for further troubleshooting help.
If you’re using an older router, it may not support the latest wireless standards. If this is the case, consider upgrading to a newer model as soon as possible so that your internet speeds are optimized.
5 Internet Safety Tips
- Use a strong password.
- Make sure your computer has the latest updates and patches installed, especially for Java, Flash player and Adobe Reader/Acrobat. These programs have frequent security holes that malicious software can exploit to gain access to your computer or steal data from it.
- Install an antivirus program on all computers in your home (including laptops).
- Educate everyone in your household about the dangers of phishing emails: Don’t open emails that look suspicious or contain attachments; if you’re unsure whether an email is legitimate, call someone at that company directly before responding to it—and don’t click on links or download attachments unless you’re sure they’re safe!
Check your Coax cable or Fiber Optic cable connections on the back of your device
If the problem is a faulty connection, there are a number of things to check. First, double-check that your cable is actually connected to the correct port on your device. If you’re using coaxial cable or fiber optic cable, make sure it’s plugged in correctly and not bent at an angle.
Using a flashlight can help you spot any dirt or other debris in between the connector and socket (or end of cables). Make sure that nothing has been damaged—this could include anything from being dropped on concrete or water damage from leaving it out in the rain.
Test another device in the same connection that is not working
To test another device in the same connection that is not working, follow these steps:
- Plug in your device. If it does not start up correctly, see “Troubleshooting Devices.”
- Try connecting to a different network by turning off Wi-Fi and trying to connect using the cellular network. If there are no other networks available, then try connecting to a different wireless access point (WAP), such as one at work or school.
If the issue persists after trying a different type of connection, then continue troubleshooting by checking for other issues with your computer or device’s hardware connections.
Try a different connection type to rule out a bad jack
If the problem persists, it’s worth trying a different connection type to rule out a bad jack. If you have an Ethernet cable, try using it instead of Wi-Fi. Also, if your router has more than one Ethernet jack on it, try connecting through one of those instead of your computer’s port.
If swapping cables doesn’t work either, resetting your modem and/or router may be worth a shot. To do this: unplug the power from the modem for 15 seconds (if not already done), then plug it back in again; wait for 30 seconds for it to boot up completely before testing again; do the same with your router if connected via ethernet cable or another method besides Wi-Fi
(i.e., ethernet). You should also try testing another device when possible—for example, if you can connect through ethernet but not Wi-Fi but have several devices available to test with (e.g., iPads), test these devices first since they’re likely less sensitive than laptops or desktops that don’t always connect automatically like smartphones do (more on this later). This will give you more information about what might be going wrong at home so far as connectivity goes!
Reset your modem/router
If you’ve been unable to connect to the Internet, it may be due to a problem with your modem/router. If this happens, resetting it is an easy way to fix the problem and get things working again. To do this:
- Turn off the modem/router
- Wait 30 seconds (this step is important!)
- Turn on the modem/router
Please try these options out and contact technical support if you have further issues.
If you are still having issues or have questions, please contact technical support by calling 1-800-922-1843 or emailing [email protected]. You may also speak with a live agent by visiting our website https://www.cableone.net/support/contact-us or chat with one of our technical experts on our website https://www.cableone.net/support/contact-us
We hope that this has helped you a bit with your Internet issues. If for some reason you still feel like we have not been able to help, please contact us and we will be glad to assist you further.
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